Refund policy

At KainRuffle, we are committed to ensuring your satisfaction with every purchase of our Shirts, Pants & Trousers, and Skirts. If, for any reason, you are not completely happy with your order, our straightforward refund policy is designed to make the process as smooth as possible.

Eligibility for Refunds

You may request a refund within 30 days of the delivery date. To be eligible for a full refund, the following conditions must be met:

  • The item must be unworn, unwashed, and undamaged.
  • All original tags must be attached to the garment.
  • The item must be returned in its original packaging, including any protective wrapping or inserts.
  • Returns must be initiated via email to [email protected] before shipping the product back.

Non-Refundable Items

For hygiene and safety reasons, the following items are not eligible for refunds unless they arrive faulty or defective:

  • Items marked as "Final Sale" or "Clearance" at the time of purchase.
  • Any product that shows signs of wear, alteration, or damage caused by the customer.
  • Gift cards or promotional vouchers.

How to Request a Refund

To begin the refund process, please follow these simple steps:

  1. Send an email to [email protected] with your order number, the item(s) you wish to return, and the reason for the return.
  2. Our support team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed return instructions.
  3. Pack the item securely, include the RMA number inside the package, and ship it to the address provided in our response.
  4. Once your return is received and inspected (typically within 5–7 business days), we will notify you of the status of your refund.

Refund Processing Time

Approved refunds will be issued to your original payment method within 5–10 business days after the inspection is completed. Please note that your bank or credit card provider may take additional time to reflect the transaction in your account.

Shipping Costs for Returns

Return shipping costs are the responsibility of the customer, except in cases where the item is faulty, damaged, or incorrect. We recommend using a trackable shipping service, as KainRuffle cannot be held liable for lost or damaged return parcels.

Exchanges

If you would like to exchange an item for a different size or color, please indicate this in your initial email. Exchanges are subject to product availability. If the desired item is unavailable, a full refund will be processed instead.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 48 hours of delivery. Include clear photos of the issue and your order number. We will arrange a free return or replacement at no additional cost to you.

Contact Us

If you have any questions about our refund policy or need assistance with a return, our dedicated support team is here to help. Reach out to us anytime at [email protected], and we will respond within 2 business days.

KainRuffle reserves the right to update or modify this refund policy at any time. The policy in effect at the time of your purchase will apply to your order.