Faq
Welcome to KainRuffle's Frequently Asked Questions page. Here, you will find answers to common inquiries about our products, ordering process, shipping, returns, and more. If you cannot find the information you need, please feel free to reach out to us at [email protected].
Ordering & Payment
How do I place an order?
Simply browse our collection of Shirts, Pants & Trousers, and Skirts. Select the items you like, choose your size and quantity, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express), as well as PayPal and Apple Pay. All transactions are encrypted and processed securely.
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 12 hours of placement, provided the items have not yet been processed for shipping. Please contact us immediately at [email protected] with your order number and request.
Shipping & Delivery
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your location and the weight of your order.
How long will it take to receive my order?
Standard domestic shipping typically takes 3–7 business days. International orders may take 7–21 business days depending on the destination and customs processing. You will receive a tracking number once your order ships.
Will I be charged customs or import duties?
For international orders, customs duties and taxes may apply depending on your country's regulations. These fees are the responsibility of the recipient and are not included in the order total. We recommend checking with your local customs office for more details.
Product & Sizing
How do I find my correct size?
Each product page includes a detailed size guide with measurements in both centimeters and inches. We recommend comparing these measurements to a similar garment you already own for the best fit. If you are between sizes, we suggest sizing up for a more comfortable fit.
What fabrics are your products made from?
Our shirts are crafted from breathable cotton and linen blends. Our pants and trousers are made from durable twill, stretch cotton, and lightweight wool blends. Our skirts use high-quality viscose, cotton, and polyester blends for comfort and durability. Full fabric details are listed on each product page.
Are your products true to size?
Yes, our products are designed to fit true to size based on standard industry measurements. However, some styles may have a relaxed or slim fit, so please refer to the product description and size guide for specific details.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in their original packaging with all tags attached. To initiate a return, please contact us at [email protected] with your order number and reason for return.
How do I exchange an item for a different size or color?
If you wish to exchange an item, please contact us within 14 days of delivery. We will arrange for the exchange once the original item is returned and inspected. Please note that exchange availability depends on stock.
When will I receive my refund?
Once your returned item is received and inspected, we will process your refund within 5–7 business days. The refund will be issued to your original payment method. You will receive an email confirmation once the refund is complete.
Product Care
How should I care for my garments?
We recommend following the care instructions on each garment's label. Generally, machine wash cold with similar colors, gentle cycle, and hang to dry. Avoid using bleach or high heat, as this may damage the fabric. For delicate fabrics, hand washing or dry cleaning is advised.
Do your clothes shrink after washing?
Our fabrics are pre-shrunk to minimize shrinkage. However, to maintain the integrity of the fabric, we always recommend following the care instructions provided on the label.
Contact & Support
How can I contact customer support?
For any questions or concerns, please email us at [email protected]. Our support team typically responds within 24–48 hours on business days.
Do you offer bulk or wholesale orders?
Yes, we do accommodate bulk and wholesale inquiries. Please reach out to us at [email protected] with details about your requirements, and our team will assist you accordingly.