Contact us

We’re here to help with any questions about your order, sizing, product details, or delivery. Our support team is available to assist you in a clear and timely manner.

Customer Support

For all general inquiries, order assistance, or product information, please reach out to us via email. We aim to respond within 1–2 business days.

Email: [email protected]

Business & Corporate Office

If you need to contact us by mail for official correspondence, our registered office address is:

KainRuffle
Jl. Melati No. 88, Suite 3
Kebayoran Baru
Jakarta Selatan 12110
Indonesia

What to Include in Your Message

To help us resolve your inquiry faster, please include the following details in your email:

• Your full name
• Order number (if applicable)
• Product name or category (Shirts, Pants & Trousers, or Skirts)
• A brief description of your question or concern

Response Time

We review and respond to all emails in the order they are received. While most inquiries are answered within one business day, during peak seasons it may take up to two business days. We appreciate your patience and assure you that every message is read carefully.

Business Hours

Our support team operates Monday through Friday, from 9:00 AM to 6:00 PM (Western Indonesia Time, UTC+7). We are closed on public holidays. Emails received outside of these hours will be addressed on the next business day.

We value your feedback and are committed to making your experience with KainRuffle as smooth and enjoyable as possible. Don’t hesitate to get in touch — we’re always glad to hear from you.